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questions & answers

Frequently Asked Questions

  • Why will this network be good for residents and businesses in Superior?
    The City is confident it will be able to achieve all its goals for this network. Those goals are outlined by the Mayor on the front page of this website and include the following: Lowering the cost of internet access for residents and businesses. Significantly increasing the speed and reliability of internet access. Creating real competition to give residents multiple options in selecting a service provider - on demand and in real time. Building a state-of-the-art network to stimulate economic development, foster innovation and increase property values. Improving services provided to the City by way of public safety, transportation, healthcare, education, emergency communications, and new services that will become available by leveraging this advanced network.
  • Will I be forced to participate in the network?
    No - Property owners who choose not to particpate will have the option to opt-out of the network.
  • What happens if I move?
    If you move, the new homeowner will have the option of choosing an ISP and joining ConnectSuperior for their fiber needs. At your new home, you may find ConnectSuperior is already available, or you may have to reach out to see if service is available in your area.
  • How many Internet Service Providers will I have access to?
    The City anticipates starting with 2 Internet Service Provider options and plans to expand to 3-6 over the next two years.
  • What is the process for switching my Internet Service Provider (ISP)?
    To switch your ISP, you will simply access an online portal and with a click of the mouse unsubscribe from your current ISP. You can then subscribe to another available provider in the same way.
  • Who do I call if there is a problem?
    Your first call will be to your Internet Service Provider. They will be the first point of contact to help you with any next steps.
  • Will the city be competing with the private sector?
    The City seeks to increase competition among private sector service providers. The role of the City will be to provide and maintain the fiber infrastructure, but the City will not offer services on the network completing with private sector companies.
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