Question 1

What happens if I move?

Accepted Answer

If you move, the new homeowner will have the option of choosing an ISP and joining ConnectSuperior for their fiber needs.
At your new home, you may find ConnectSuperior is already available, or you may have to reach out to see if service is available in your area.

Question 2

How many Internet Service Providers will I have access to?

Accepted Answer

The City anticipates starting with 2 Internet Service Provider options and plans to expand to 3-6 over the next two years.

Question 3

What is the process for switching my Internet Service Provider (ISP)?

Accepted Answer

To switch your ISP, you will simply access the online order portal and chose which internet service provider and package you prefer.

Question 4

Who do I call if there is a problem?

Accepted Answer

Your first call will be to your Internet Service Provider. Their phone number will be available on your bill and in your online portal. They will be the first point of contact to help you with any next steps.

Question 5

Will the city be competing with the private sector?

Accepted Answer

The City seeks to increase competition among private sector service providers.  The role of the City will be to provide and maintain the fiber infrastructure, but the City will not offer services on the network completing with private sector companies.

Question 6

How do I contact my Internet Service Provider?

Accepted Answer

Advanced Stream Service:
Phone: 715.627.8000
Website: https://www.advancedstream.com/superior
Address: 816 Tower Ave, Superior WI

Duluthian Networks Service:
Phone: 715.718.7778
Website: https://duluthian.net/ (https://duluthian.net/)

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Frequently Asked Questions